Refund and Returns Policy

We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help — quickly and fairly.

Return Period

You may return your item within 30 days of receiving it. After 30 days, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in its original condition.
It must include all original packaging and accessories.
Proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

We cannot accept returns for the following:

Gift cards
Items marked as final sale
Products with signs of wear or use
Items returned without original packaging

Partial refunds may be granted in specific cases, such as damaged packaging or missing components not due to our error.

Refunds

Once we receive and inspect your return, we will notify you via email about the status of your refund.
If approved, the refund will be processed and applied to your original payment method within 5–10 business days.

Late or Missing Refunds

Haven’t received your refund yet?

Check your bank account again.
Contact your credit card provider — posting time may vary.
Contact your bank — processing delays are common.

If you’ve done all this and still haven’t received it, please email us at: support@tickngo.com

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, please contact us at support@tickngo.com with your order number and photos if applicable.

Gifts

If your item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for your return.
If the gift was shipped to the buyer, we’ll refund the gift giver directly.

Shipping Your Return

To return your item, please send it to:
[Your Store Address Here]

You are responsible for return shipping costs. Shipping fees are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items.